General Provisions
We value your participation in our community and regard your data as an asset that must be protected. This policy explains why we collect information, how we store it securely and how it is used to support your experience.
We undertake to comply fully with Egyptian law in our procedures and provide an environment that protects the privacy of new and returning visitors.
Personal Information of Egyptian Users
To improve and personalise your experience, we may collect your name, phone number, email address, IP address and other relevant information.
Information may be collected when you complete forms, register or browse the website. We also use cookies to remember preferences and pages of interest and make future visits easier. We undertake to handle this information carefully and securely in accordance with Egyptian data-protection laws.
Purposes of Collecting and Processing Personal Data
We collect personal information to make the website more convenient, secure and relevant to your needs. The main purposes are:
Personalisation
We remember your preferences and make navigation easier.
Service improvement
We analyse website behaviour to improve performance and better meet your expectations.
Security
We protect your account and help prevent security threats.
Personalised offers
With your consent, we send relevant promotions, news, special offers and updates.
We undertake to comply with Egyptian data-protection laws and place a high value on your trust.
Processing Personal Information and Sharing It with Third Parties
We share information with third parties only in limited, carefully considered circumstances:
- When working with trusted partners to improve the website, such as payment companies, analytics providers or technical-support services. These partners are required to meet strict security and privacy standards.
- When Egyptian law requires disclosure to government authorities in specifically defined circumstances.
- When necessary to prevent fraud, address security threats or protect your safety.
Data transfers are monitored carefully. We work with partners who share our privacy standards and make every effort to protect your information.
User Rights
You have the following rights concerning your personal information:
- To know what data we collect, why we use it and how it is processed.
- To request correction or updating of inaccurate personal information.
- To request deletion of your information from our records at any time.
- To raise objections to the use or processing of your information.
- To withdraw previously given consent at any time, without affecting processing carried out before withdrawal.
Contact us through the channels available on the website for support in exercising these rights.
Updating Personal Information
You can update your information by logging into your website account and opening the Edit Profile section. There you can change contact details, settings and other personal information.
If you need help, contact us through the Contact Us section. Our team will handle your request promptly and work to ensure that your information reflects your current circumstances.
Protection of Personal Information
We work to maintain the highest security standards throughout data processing. The measures we apply include:
- AES-256 encryption for stored data and TLS 1.3 for secure transmission.
- Multi-layer server protection aligned with ISO/IEC 27001 and an information security management system (ISMS).
- Comprehensive security checks, including internal and external penetration testing under Open Worldwide Application Security Project (OWASP) guidance.
- Access restricted to carefully vetted employees using two-factor authentication (2FA).
- Intrusion detection (IDS), intrusion prevention (IPS) and distributed denial-of-service (DDoS) protection.
- Compliance with Egyptian data-protection laws and international standards, including the General Data Protection Regulation (GDPR) and ISO/IEC 27701.
We continually improve these measures to protect personal information against potential threats.
Retention of Personal Information
We keep data only for as long as necessary to fulfil the stated purposes, provide services or comply with Egyptian law. It is then securely deleted or anonymised using modern standards such as ISO/IEC 27001.
Changes to This Privacy Policy
We may update this policy to reflect changes in law, technology or services. We will notify you in advance of significant changes by email or through an announcement on the website.
Applicable Legislation
Our approach to processing data complies with Egyptian laws and international regulations, including the GDPR and California consumer privacy law. These principles support transparent and fair practices.
Feedback and Suggestions
If you have questions or comments about this policy, contact us through the website’s Contact Us form or by email. We value your feedback and aim to address your concerns.
